Privacy Policy

Neuraly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Neuraly.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service") and to our application, Neuraly. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms is referenced, they are strictly defined as:

Cookie:

A small piece of data generated by a website and stored in your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

Company:

When this policy mentions "Company," "we," "us," or "our," it refers to Neuraly (Cisneros 97, 28922 Madrid, Spain), responsible for your information under this Privacy Policy. The country where Neuraly or the owners/founders of Neuraly are based is Spain.

Customer:

Refers to the company, organization, or person that signs up to use the Neuraly Service to manage relationships with their consumers or service users.

Device:

Any internet-connected device, such as a phone, tablet, or computer, that can be used to visit Neuraly and use the services.

IP Address:

Every device connected to the Internet is assigned an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

Personnel:

Individuals who are employed by Neuraly or are under contract to perform a service on behalf of one of the parties.

Personal Data:

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Service:

The service provided by Neuraly as described in the relevant terms (if available) and on this platform.

Third-party services:

Includes advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website:

Neuraly's site, accessible at https://neuraly.app.

User:

A person or entity that is registered with Neuraly to use the Services.

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

• Name / Username
• Phone Numbers
• Email Addresses
• Job Titles
• Password

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey, or other site feature
• To send periodic emails

Neuraly will collect End User Data necessary to provide the Neuraly services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting them and adjusting your privacy settings.

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Neuraly customer, we receive information from a third-party service that provides automated fraud detection for Neuraly. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting them and adjusting your privacy settings.

We may share the information we collect, both personal and non-personal, with third parties, such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, e-mail management, storage marketing, credit card processing, customer service, and order fulfillment for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate your general location and other technographics, such as connection speed, whether you visited the website from a shared location, and the type of device used to visit the website.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Neuraly will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.

By submitting your email address, you also agree to allow us to use it for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order.

If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We keep your information only so long as we need it to provide Neuraly to you and fulfill the purposes described in this policy. This also applies to anyone we share your information with who provides services on our behalf. When we no longer need to use your information, and there is no need to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so we can't identify you.

We implement a variety of security measures to protect your personal information when you place an order or enter, submit, or access it. We offer a secure server. All sensitive/credit information is transmitted via Secure Sockets Layer (SSL) technology and then encrypted in our Payment gateway provider's database, accessible only by those authorized with special access rights to such systems and required to keep the information confidential.

After a transaction, your private information (credit card numbers, Social Security numbers, financial information, etc.) is never stored on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Neuraly, or guarantee that your information on the Service will not be accessed, disclosed, altered, or destroyed as a result of a breach of our physical, technical, or managerial safeguards.

Neuraly is incorporated in Spain. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard your information, prevent unauthorized access, maintain data security, and ensure its correct use. However, neither people nor security systems, including encryption systems, are foolproof.

If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

The rights you have to request updates or corrections to the information Neuraly collects depend on your relationship with Neuraly. Personnel may update or correct their information in accordance with our internal company employment policies.

Customers have the right to request restrictions on certain uses and disclosures of personally identifiable information. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems, by canceling your account.

To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

If you are a Neuraly worker or applicant, we collect the information you voluntarily provide. We use the information collected for Human Resources purposes to administer employee benefits and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you.

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Neuraly or any of its Corporate Affiliates, or that portion of Neuraly or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Neuraly, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

This Privacy Policy is governed by the laws of Spain without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of Spain, excluding its conflict-of-laws rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Neuraly or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website or use our services.

We've updated our Privacy Policy to provide you with complete transparency about what is set when you visit our site and how it's used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Neuraly. We are not responsible for the content, accuracy, or opinions expressed in such websites. Please remember that when you use a link to go to another website from the Services, our Privacy Policy no longer applies. Your browsing and interactions on any other website are subject to that website's rules and policies.

Neuraly uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website, but they are non-essential to its use.

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Wherever you're located, you may also set your browser to block cookies and similar technologies, but this may block our essential cookies, prevent our website from functioning properly, and prevent you from fully utilizing all of its features and services. You should also be aware that you may lose some saved information (e.g., login details, site preferences) if you block cookies in your browser.

With respect to any credit card or other payment processing details you have provided us, we commit to storing this confidential information in the most secure manner possible.

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under 13 without verifying parental consent, we take steps to remove that information from our servers.

We may change our Service and policies, and we may need to update this Privacy Policy to accurately reflect them. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

We may display, include, or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Neuraly shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof.

Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy, we are going to explain exactly how and why this data is collected, and how we maintain this data under protection from being replicated or used in the wrong way.

GDPR is an EU-wide privacy and data protection law that regulates how companies handle EU residents' data and enhances their control over it.

The GDPR applies to any globally operating company, not just EU-based businesses and EU residents. Our customers' data is important wherever they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own or in combination with other information to identify a person. Personal data extends beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

• Personal data collected must be processed in a fair, lawful, and transparent way and used only in a manner a person would reasonably expect.
• Personal data should be collected only to fulfill a specific purpose, and used only for that purpose. Organizations must specify why they need the personal data when they collect it.
• Personal data should be held no longer than necessary to fulfill its purpose.
• People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and that it be updated, deleted, restricted, or transferred to another organization.

GDPR introduces new requirements on how companies should protect the personal data they collect and process. It also raises the stakes for compliance by increasing enforcement efforts and imposing higher fines for breaches. Beyond these facts, it's simply the right thing to do. At Neuraly, we strongly believe that your data privacy is paramount, and we already have robust security and privacy practices in place that go beyond the requirements of this new regulation.

We are committed to helping our customers meet the data subject rights requirements of GDPR. Neuraly processes or stores all personal data in fully vetted, DPA-compliant vendors. We do store all conversations and personal data for up to 6 years unless your account is deleted. In that case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for more than 60 days.

We are aware that if you are working with EU customers, you need to provide them with the ability to access, update, retrieve, and remove their personal data. We've been set up as self-service from the start and have always given you access to your data and your customers' data. Our customer support team is here for you to answer any questions you might have about working with the API.

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, as explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

• Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
• Right to Equal Service. We will not discriminate against you for exercising your privacy rights.
• Right to Delete. You may submit a verifiable request to close your account, and we will delete Personal Information about you that we have collected.
• Request that a business that sells consumer personal data not sell it.

If you make a request, we have 1 month to respond. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

Don't hesitate to contact us if you have any questions.

Via Email: noreply@neuraly.app